Refund policy

 

RETURNS & EXCHANGES

1. Return Eligibility
To be eligible for a return, items must be in original condition: unworn, unused, with tags attached and in the original packaging. Proof of purchase is required.

2. Return Window
You have 30 days from the date you receive your order to request a return. Requests made after 30 days cannot be processed.

3. How to Return
Email us at support@flowar.la with your order number and the reason for your return. Once approved, we'll send detailed return instructions. Customers are responsible for following those instructions. After we receive the returned item, we'll issue a refund to your original payment method.

4. Exchanges
We do not offer traditional exchanges. If you need a different size or item, request a refund and place a new order once it's processed.

If you catch a sizing error before your order ships, email us right away at support@flowar.la. If your order is still within its production period, we may be able to cancel it so you can reorder the correct size. Once an order has shipped, it can no longer be changed.

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SHIPPING & ADDRESS ISSUES

1. Carrier Delays
We are not responsible for delays, damage, or issues caused by the shipping carrier once an order has left our facility.

2. Incorrect Addresses
If an invalid address causes a package to be returned to us, email us at support@flowar.la and we'll confirm the returned order. We can refund the cost of the items, but the shipping fee is non-refundable, as the order was already shipped.